Privacy Policy

Last updated: December 30, 2025

Welcome to atPlugins! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with our services.

1. Payment Processing by Paddle

All payments and transactions are processed by Paddle, who acts as our Merchant of Record and authorized reseller.

For US customers: Paddle.com Inc, 3811 Ditmars Blvd, 1071, Astoria, NY 11105-1803, USA
For other customers: Paddle.com Market Limited, Judd House, 18-29 Mora Street, London, EC1V 8BT, UK

When you make a purchase, Paddle collects and processes:

  • Your payment information (credit card, billing details)
  • Your name and email address
  • Your billing address and location
  • Transaction details and order history
  • Tax/VAT information as required

Paddle maintains primary responsibility for securing your payment and transaction data. For details on how Paddle handles your information, please review Paddle’s Privacy Policy at: https://paddle.com/legal/privacy

Paddle maintains appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality, and integrity of your data.

2. Information We Collect

In addition to information collected by Paddle, we may collect:

Personal Information:

  • Name and email address (for account creation and support)
  • License keys and purchase history
  • Support ticket communications

Usage Data:

  • Browser type and device information
  • Pages visited and time spent on our site
  • IP address and general location (for analytics and security)
  • Plugin usage data (if applicable)

Cookies and Tracking:

  • We use cookies to improve your browsing experience and personalize content
  • Analytics cookies to understand how visitors use our site
  • Essential cookies for site functionality

3. How We Use Your Information

We use the collected data to:

  • Deliver purchased products and license keys
  • Provide customer support and respond to your inquiries
  • Send important updates about your purchases or account
  • Improve our website, plugins, and customer experience
  • Prevent fraud and ensure security
  • Send promotional emails or updates (you can opt out anytime)
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are in the EU/UK, we process your personal data based on:

  • Contract performance: To deliver products and services you’ve purchased
  • Legitimate interests: To improve our services, prevent fraud, and communicate with customers
  • Consent: For marketing communications (you can withdraw consent anytime)
  • Legal obligation: To comply with tax and accounting requirements

5. Sharing Your Information

We do not sell or rent your personal information.

We share limited data only with trusted third-party service providers who help us operate our business:

Payment Processing:

  • Paddle – Processes all payments and manages transaction data (see Section 1)

Essential Services:

  • Email service providers (to send order confirmations and support responses)
  • Website hosting providers
  • Analytics services (e.g., Google Analytics)
  • Content delivery networks (CDN)

Legal Requirements:

  • We may disclose information if required by law, court order, or government regulation
  • To protect our rights, safety, or property
  • To prevent fraud or illegal activity

All third-party providers are bound by strict confidentiality agreements and data protection standards.

6. Data Security

We take your privacy seriously and implement appropriate security measures:

  • All data is transmitted over encrypted connections (SSL/HTTPS)
  • Secure storage systems with access controls
  • Regular security assessments and updates
  • However, no online system is 100% secure, so please use our services responsibly

Payment security is managed by Paddle, who is PCI DSS compliant and maintains industry-standard security protocols.

7. Data Retention

We retain your personal information for as long as:

  • Your account is active
  • Necessary to provide you with services
  • Required by law (typically 7 years for tax/accounting records)
  • Needed to resolve disputes or enforce our agreements

You can request deletion of your data at any time (subject to legal retention requirements).

8. Your Rights

Depending on your location, you may have the following rights:

Access & Portability:

  • Request a copy of your personal data
  • Receive your data in a portable format

Correction & Deletion:

  • Update or correct inaccurate information
  • Request deletion of your personal data

Restriction & Objection:

  • Restrict how we process your data
  • Object to processing based on legitimate interests

Withdraw Consent:

  • Unsubscribe from marketing emails at any time
  • Withdraw consent for optional data processing

Lodge a Complaint:

  • Contact your local data protection authority if you have concerns

To exercise your rights, contact us at support@atplugins.com. We will respond within 30 days.

For data held by Paddle (payment/transaction data), you may need to contact Paddle directly.

9. International Data Transfers

If you are located outside the United States:

  • Your data may be transferred to and processed in the United States or other countries where our service providers operate
  • Paddle processes payment data in accordance with international data protection standards
  • We ensure appropriate safeguards are in place for international transfers

10. Cookies and Tracking Technologies

We use cookies to enhance your experience:

Essential Cookies: Required for site functionality (login, cart, security)
Analytics Cookies: Help us understand site usage (Google Analytics)
Marketing Cookies: Track effectiveness of our campaigns
Preference Cookies: Remember your settings and preferences

Managing Cookies: You can disable cookies in your browser settings, but some features may not work properly without them. Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block all cookies (not recommended)

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

12. Children’s Privacy

Our services are not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

  • The latest version will always be available on this page
  • The “Last updated” date at the top indicates when changes were made
  • Significant changes will be communicated via email or website notice
  • Continued use of our services after changes constitutes acceptance

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: support@atplugins.com
Website: https://atplugins.com

For payment/transaction data inquiries: You may also contact Paddle directly through their privacy channels listed at https://paddle.com/legal/privacy

For EU/UK residents: If you have concerns about how your data is handled, you have the right to lodge a complaint with your local supervisory authority.